General information about Vienna

WELCOME IN VIENNA!

Here you will find useful information for your visit in Vienna

Arrival at the international airport of Vienna
Vienna international airport is located about 16 km south-east of Vienna. The journey time to Vienna is approx. 15 – 30 min. depending on the means of transport (train, bus ort taxi). Keep in mind that the actual jouney time may also depend on the traffic conditions, if you are going by bus or taxi.

When you have arrived in Vienna you can use the public transport of Vienna for your continuation.

Here you will find more Informationen for airport transfers.

Arrival at the international airport of Bratislava
Some low cost carriers do not alight at the Vienna International Airport but use the Airport Bratislava in slovakia which is located 65km from the Center of Vienna.
From the airport you can either take the Bus (Slovak Lines or Blaguss Slovakia) directly to Vienna Südtiroler Platz (journey time approx. 1.5 hours) or you take at first the busline 61 from the airport to the main trains station in Bratislava (journey time approx. ca. 25 min.) and then the train to the main train station in Viennauptbahnhof (journey time approx. 1 hour).

Arrival by car
When travelling to Vienna by car, please take note of the rules for short-term parking zones in Vienna:

Districts 1 to 9 and 20:
Monday to Friday, except public holidays, 9:00 a.m. – 10:00 p.m., max. stay 2 hours
Districts 10, 11, 12 and 14 to 18:
Monday to Friday, except public holidays, 9:00 a.m. – 7:00 p.m., max. stay 3 hours
Special scheme near the Stadthalle:
Monday to Friday 9:00 a.m. – 10:00 p.m.; Saturday, Sunday and public holidays 6:00 p.m. – 10:00 p.m., max. stay 2 hours

Short-term parking zones are only posted at the entrance to the respective district.

Different short-term parking rules may apply in the shopping streets of Vienna and are posted separately in such places.

In all short-term parking zones, you must have a parking ticket from the first minute of parking onward, even for short stops to unload luggage. 15-minute free parking tickets are available and can be obtained from your hotel. The 15-minute parking tickets may not be combined with other parking tickets.

In the city center you will rarely find parking spaces. Alternatively we would recommend to park your car in one of the several public garages.

Arrival by train

Your can book your train ticket online or contact the Mobility Centre of ÖBB on tel. 05-1717 (from outside Austria dial +43-5-17 17).

In Vienna there are 4 major train stations – Central train station (Hauptbahnhof), Bahnhof Wien Meidling, train station west (Westbahnhof), Bahnhof Wien Mitte. Here you will finde more information.

From all train stations you have access to public transportation to the city center.

Bank Opening Hours
Monday, Tuesday, Wednesday and Friday: 08:00 – 12:30 & 13:30 – 15:00
Thursday: 8:30 – 17:30
Closed on Saturday, Sunday and Public Holidays

Exchange offices
You will find them at railway stations and in the city center.
Since March 2002 the only official Austrian currency is the Euro ” € “. To convert your currency into Euro, please use the Currency Converter based on daily market rates.

Automated teller machines (cash dispensers)
Cash dispenser can be found outside of banks where cash can be withdrawn around the clock. Nationale and internationale Maestro cards are accepted.

Credit Cards
Most of the hotels, restaurants and shops accept international valid credit cards. If you have questions concerning your credit card please contact your credit card institute in Austria:

American Express Bank Ltd.
Kaerntner Strasse 21-23, A-1015 Vienna
+43 1 515 550  or 0800 900 940

Diners Club Bank AG
Lassallestraße 3, A-1020 Vienna
43 1 50 135 14 or +43 1 50 135 135

Europay Austria / Paylife
Marxergasse 1b, A-1030 Vienna
+43 5 99 06 4500 or +43 5 99 06 0

Visa Service AG /Card complete Service Bank AG
Lassallestraße 3, 1020 Vienna
+43 1 711 11 0

Tipping
In many areas such as gastronomy, in taxis, at hairdressers, at service stations, tipping is traditionally expected. Usually, the tip amounts to about 5 to 10 percent, but the size of the tip should be according to your satisfaction with the services rendered.

The main voltage in Austria is 230 V AC.

Connector plug/outlet correspond generally to the Euro-norm. The required plug type is “Type F” or “Schuko”, the Europlug (Type C) is working as well.

Check passport and visa requirements in due time before you leave. Please ask the nearest consulate whether you need a visa for entering Austria.

Austria has signed the Schengen Treaty, which eliminated the border controls between countries.

The Schengen Area currently consists besides of Austria the EU-Countries Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden and Spain (except Great Britain and Ireland), as well as EWR-Countries Iceland, Liechtenstein, Norway and Switzerland.

Visitors from a country which is not a member of the Schengen Treaty need only a valid passport or a valid passport with a valid visa.

If you do not exactly know if you need a visa for Austria or not we could recommend following sites:

Federal Ministry for Europe, Integration and Foreign Affairs
Austrian Embassies, career and honorary consulates

PUBLIC TRANSPORTATION
Vienna has a dense and extensive public transport network. It consists of underground (called “U-Bahn”), tramways (typical Viennese call it “Bim”) and buses operated by the Vienna Transport Authority (Wiener Linien). Additionally there is a metro railway network (called “S-Bahn”) run by the Austrian Federal Railways ÖBB, which reaches out to the vicinity of Vienna.

Tickets are sold from dispensers, Wiener Linien ticket counters, in tobacco kiosks and directly on tramways. Please note that there are no dispensers  in the underground, bus or railway, you have to buy and validate tickets before entering.

Tickets can be purchased online as well. One ticket is valid for all public transportation within Vienna!

Undergroundmap

Validate tickets
Tickets bought in advance must be punched in a blue ticket-cancelling machine in the tram or bus or at the barrier before you board the underground train. If you travel without a valid ticket you have to pay € 105,-*

Ticket for single trip
can be used for any single trip within Vienna (also valid during night service). You may change lines, but you may not interrupt your journey. € 2,40 * or € 2,60*  if you buy it at a ticket machine in a tram (you need change for the exact amount of the fare because these ticket machines do not give change).

Children up to the age of 6 always travel free. Children aged up to 15 travel free on Sundays and public holidays as well as during Vienna school vacations (photo ID required). Outside of these times: children (6 to 15 years) can ride with a half-price ticket € 1,20 *.

24-hours Vienna Ticket
is valid throughout Vienna for exactly 24 hours from the time it is punched (also valid during night service)
€ 8,00*

72-hours Vienna Ticket
is valid throughout Vienna for exactly 72 hours from the time it is punched (also valid during night service)
€ 17,10 *

Vienna Weekly Ticket
is valid exactly for one week (Monday-Monday) within Vienna (also valid during night service).
€ 17,10 *

Vienna Card
is the ideal “entrance ticket” to the city: a 24/48 or 72-hour rover ticket valid on the underground, on trams and buses (also valid during night service), with additional discounts and benefits. Punch it once and enjoy all the benefits. Comes with a comprehensive information brochure.
€ 17,00 / € 25,00 / € 29,00 *

Operating Times
The subway lines in Vienna run on weekdays from about 5:00 a.m. to about midnight. Most tram and bus services end earlier. During the nighttime hours, night buses cover the major routes in Vienna. You can also use the night buses at no extra charge with all tickets issued by Wiener Linien.
The five Vienna subway lines run without interruption at intervals of 15 minutes on Friday and Saturday night and on the evening of public holidays. The night bus networks will be aligned to this new service offered by Wiener Linien.

You can use the online journey planer route planner of the Vienna Transport Authority to calculate the optimal route of your trip

TAXI IN VIENNA
Radio taxi: 31 300, 40 100, 60 160. The fare is shown on officially calibrated taximeters. The starting rate during the day is 3.80 € *; at night (11:00 p.m. – 6:00 a.m.) and on Sundays and public holidays 4.30 € *, surcharge for radio taxis: 2,80- € *. For rides from and to the airport, which is located outside of the city limits: surcharge 10.– € *. Therefore you should inquire about special airport rates.

CAR RENTAL
Car Rental Flott
www.flott.at

Car Rental FunCar
www.funcar.at

Car Rental Budget-Car & Van Rental
www.budget.at

Car Rental Europcar
www.europcar.at

Car Rental Avis
www.avis.at

FIACRE
Fiacre stands: Stephansplatz, Heldenplatz (sometimes also on Michaelerplatz), Albertinaplatz, Petersplatz, Burgtheater; small sightseeing tour 55.- € */ carriage (about 30 minutes through the center of the city), large sightseeing tour 80.- € */ carriage (about 60 minutes along the Ring Boulevard and the old center of the city).

BICYCLE
Jump on your bicycle and hit the pedals: with a bicycle you travel fast, but still slowly enough to enjoy Vienna’s sights on the way. Vienna offers 1.100 kilometers of bicycle paths, some of them in areas with hardly any traffic. More information can be found here.

* Tarifes based on 2019. Subject to changes.

Emergency numbers
Following telephones numbers can be used in any case of an emergency:

Euro emergency number 112
Fire department 122
Police 133
Ambulance & medical emergency services 144
Night and weekend dental services  0043 / 1 512 20 78 (recorded message in German)
Pharmacies open nights and Sundays 1455 (recorded message in German)
Vienna Med 0043 / 1 406 11 21 560 (physicians’ service for hotel guests in Vienna)

Breakdown service
ARBÖ (Automobile, Motorbike and Cycling Club) 123
ÖAMTC (Austrian Automobile, Motorbike and Touring Club) 120

Lost and found office
During workhours: 0043 / 1 4000 8091 (in German and English)
Service hotline 0900 600 200 (in German and English)

Safety
Vienna is a safe city and the Viennese are friendly and helpful – as are most visitors to the city. Unfortunately, there are always exceptions. This is why you should have a look at the tips for your personal safety.

Opening times
Shops are generally open from 9:00 – 18:30 from Monday to Friday on workdays and from 9:00 – 17:00 on Saturdays.
Some are closed during the lunch time (12:00 to 14:00).
Supermarkets open at 8:00 and close at 19:00 during the week.
Several larger shops open until 20:00 from Monday to Friday and until 18:00 on Saturdays.
In several shopping centers opening hours on Thursday and Friday until 20:00 or 21:00 are common.
Shops remain closed on Sundays except of the shops at the airport and in the main train stations.

Shopping streets
Those who are hip and young in Vienna prefer to live and shop in Mariahilf (6th district) and Neubau (7th district). Mariahilfer Strasse is the city’s longest and most lively shopping street. It will be worth your while to explore the side streets, as this is where many out-of-the-ordinary shops and outlets have sprung up recently. I Shopping streets and pedestrian zones offer luxury goods and good values – at jeweler’s shops as well as antique stores, art stores, and fashion designer boutiques, the great luxury brands can be found in the city center between Kärntner Strasse, Graben and Kohlmarkt.

More info for shopping in Vienna you’ll find here.

Markets
Vienna is also famous for its markets, especially the Naschmarkt, next to the Secession (underground station Karlsplatz) with an overwhelming variety of fresh fruits and vegetables, fish, meat and specialties from many countries e.g. Italy, Greece and Turkey and of course Austria.

Shopping Center
Famous shopping centers are the Ringstrassen-Galerie (1st district), Steffl (1st district), Millenium City (20th district), Lugner City (15th district), Donauzentrum (Kagran), BahnhofCity Wien Hauptbahnhof, BahnhofCity Wien West, SCN (Floridsdorf), SCS (Vösendorf) and Gasometer (underground station U3).

Refund of Value-Added Tax (VAT)
Foreign tourists with residence outside the EU may obtain a refund on the VAT they pay on single purchases totaling over € 75.-, by completing certain customs formalities when taking the goods out of the country. The relevant form is issued directly at the store and the goods must be taken out of the country within 3 months and must receive a stamp from the EU border customs office as confirmation.

The ”Global Refund Cheque”, with which you receive a tax refund upon leaving the EU internal market, is available at all stores with the sign ”Global Blue TAX FREE SHOPPING”. Here you find more information.

Attention: For tourists with residence within the European Union obtaining refunds on VAT is unfortunately no longer possible!

Time
Vienna is in the CET (Central European Time) – 1 hour ahead of the UTC (Coordinated Universal Time). Daylight saving time or summer time in Austria begins on the last Sunday in March at 1:00 am UTC and ends on the last Sunday in October at 1:00 am UTC.

Please use the following World Time Zone Map or check the actual time in Vienna.

Weather
You can either check the weather in Vienna at the moment or see the forecast.

On the listing below you will see the average temperatures in Austria in the last years.

Jan

Feb March April May June July Aug Sept Oct Nov

Dec

Max temp in °C

2

4 9 15 20 23 25 24 21 14 8 4
Min temp in °C -3 -1 1 6 11 14 16 15 12 7 4 0

Rainfall in mm

38 42 41 51 61 74 63 58 45 41 50 43

Average maximum/minimum daily temperatures in degrees Celsius and monthly rainfall in millimeters.

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