BOOKING CONDITIONS

Changes and cancellations have to be sent in writing to Austropa Interconvention.

 

Individual hotel reservations

 

Booking information
* It is recommended to make your reservation in time - hotel reservation deadline is 20 July 2009
* Rooms will be allocated on a first come first serve basis according to availability.
* To secure your reservation a 1 night(s) hotel deposit per booked room is required.
* Once deposit payment has been received a confirmation will be sent.
* Final hotel expenses (minus pre-paid deposit) have to be paid directly at the hotel upon check out. The hotel will issue an invoice. The number of overnights booked in advance will serve as the basis for your hotel invoice. Please note that the hotel is entitled to charge all pre-booked nights.

 

Cancellation
* For room cancellations received before 3 August 2009 an administration fee of € 40,- per room will be charged.
* No refund of the hotel deposit can be made for cancellations received after that date or for No-Show. In case of No-Show the hotel reservation will be released after the first night.

 

Sightseeing tours

 

Booking information
* Full pre-payment is required.
* Once payment is received a confirmation will be sent.
* All tours are accompanied by an English speaking guide and are subject to change.
* The vouchers and receipt will be handed out at the on-site travel agency desk at the congress venue.

 

Cancellation
* Tour cancellations can be made free of charge until 3 August 2009.
* No refund for tour cancellations after that date, for lost tickets as well as for services not taken.

 

Cultural tickets

 

* Full pre-payment is necessary.
* Once payment is received a confirmation will be sent.
* Tickets are subject to alterations – no changes are possible.
* In case of cancellations no refund can be made.

 

Liability

 

Austropa Interconvention acts as agent only and cannot be held responsible for any loss, injury or damage to any person or property whatever the cause may be. The liability of persons or enterprises providing means of transportation or other services, however, remains unaffected. The customer takes part in all tours and trips at his own risk. Only written arrangements are binding. Sole venue is Vienna.